FREQUENTLY ASKED QUESTIONS ON NATURAL GAS (FAQs)
Connect to Natural Gas
Gaslink receives its supply of Natural Gas from the Excravos – Lagos gas pipeline.
You can pay your Gas bill by cheque or a bank draft. Soon we will be introducing e-payment option.
Natural gas has no odor. To help you detect the presence of gas, a strong odorant that smells like rotten eggs is added. We urge you to call our 24-hours emergency hotline 0700 GASLINK (0700 4275465) the moment you suspect a leak.
The service address is the location where Gaslink Nigeria Limited delivers your gas. The mailing address is the location where your bills are sent. Please note this when completing the GSPA.
My Account Information is a free online account information service for Gaslink Nigeria Limited’s customers. You may register for access to the latest information on your account including;
Current balance
Billing and usage history
Date last payment was received
Date next bill is due
Mailing address and phone number
Your online security is very important to us. My Account Information uses state-of-the-art software and hardware including firewalls, encryption and authentication procedures to protect your information.
Contact any of our Marketing Representatives to furnish you this information. (See details on Contact Us page)
Meters supply a finite amount of gas to maintain delivery pressure. Kindly notify your Relationship Manager who will advice you on whether the existing system will support the loads to be added. (We will need to know the gas capacity and number of equipment to be added on)
Gaslink has pre-qualified a number of contractors whose competency and job quality meet up to international quality standards. A prospecting customer can contract the services of any of these pre-qualified contractors.
Visit our partners page of this website or contact your Relationship Manager
The customer’s appointed contractor is responsible for furnishing and installing the gas piping on the downstream (or appliance) side of the meter. The gas piping on the downstream side is then inspected in accordance with local/international codes. After passing the inspection, Gaslink Nigeria Limited will install the gas meter and associated components. Gaslink owns all processes relating to upstream gas piping of the meter.
Generally Gaslink will fund the construction of gas spurline to a location within the customer’s premises. However, where the customer’s location is way-off the gas pipeline, and based on the anticipated gas load, the prospecting customer might be required to part-fund the construction of the spurline.
Typically, there is no charge to the customer to increase the size of the metering station to handle additional gas load
Gaslink will install the metering station once the customer’s internal gas line has inspected by the quality assurance officer from Gaslink and also the customer’s equipment converted and ready to run on gas.
We have standard delivery pressure for commercial customers ranging between 1.5 and 2.5barg
Payments can be made at our Corporate Head office:
Gaslink Nigeria Limited
5th Floor,
2, Ajose Adeogun Street
Victoria Island
Lagos.
Or at any of our designated banks.
Simply log on to My Account and you can request that a duplicate be sent to you
You can submit your questions or provide us with by completing our convenient e-mail Feedback Form, or visiting our Contact Us page for additional contact information.
For any suspected emergency, please call us immediately on 0700 GASLINK (0700 4275465)
Gaslink does not offer any financing, however a number of financial institutions have expressed their interest towards funding local gas projects.We will be more than willing to provide you with this information.
